The Service Portal Has Moved
Everything you used to do on the Service Portal is now available in the Edunet Customer Area on the eShop, with an improved experience.
Go to the Edunet Customer Area
shop.edunet.com.au
Getting started takes two steps
1
Register on the Edunet eShop
Create your account at shop.edunet.com.au. If you already have an eShop account, you're good to go.
2
Let us know which schools you need access to
Contact our team so we can link your account to the relevant schools. You can be linked to multiple schools under a single account, so there's no need for separate logins anymore.
Once you're set up, you'll be able to lodge repairs, track job status, and communicate with our Service team, all from the one Customer Area.
Common Questions
Why has the Service Portal changed?
After years of development, we have consolidated all service functionality into the Edunet eShop Customer Area. This gives you a single place for repairs, orders, and account management rather than separate systems.
Do I need to create a new account?
Yes, you will need to register at shop.edunet.com.au if you don't already have an eShop account. Once registered, contact our team so we can link you to the schools you need access to.
I work across multiple schools. Do I need separate accounts?
Not anymore. One of the biggest improvements is that a single account can now be linked to multiple schools. No more juggling separate logins.
I have a bookmark or link that no longer works
Old Service Portal links will no longer work. Please update your bookmarks to shop.edunet.com.au and access repairs through the Customer Area.